Every piece is made by hand, and we want you to be happy with yours. If you are not, we will replace it or refund it under the terms below.
Contact us within 30 days of delivery. Stock items must come back unused and in their original condition. Once we have received and checked the piece, we refund your original payment method.
A piece built with non-standard options is made for you and cannot be resold, so customized orders are final sale. Choosing a size is not a customization; selecting non-standard additional options is. Your cart marks a line as “Customized - final sale” before you pay, so you always know which rule applies before you buy.
This is not a way of avoiding a problem. If something is wrong with a customized piece, whether it arrived damaged, was made incorrectly, or simply is not what you were expecting, write to us and we will work with you to resolve it.
If your piece arrives damaged or defective, contact us and we will replace or refund it, and we cover the return postage. This applies to customized pieces too.
For a change-of-mind return on a stock item, return postage is yours. For anything damaged or defective on arrival, it is ours.
If you would like a different size or leather instead of a refund, say so when you first get in touch - there is an exchange request on your order page too. Because pieces are made to order, an exchange is a return plus a new order, and we will walk you through it.
Because every piece is made to order, tell us as soon as possible: send a cancellation request from your order page, or email us at [email protected]. We can usually cancel before your piece enters production. Once it has been made or shipped, the return terms above apply instead.
Email [email protected]. Delivery times and shipping costs are set out separately in our Shipping Policy.